Inspection and Returns Policy

This English version is provided for convenience. If there is any difference between this version and the Vietnamese original, the Vietnamese version prevails.

1. Inspecting your order

You have the right to inspect your order before accepting it and paying.

Please open the parcel to check that your order contains the right products in the right quantities.

Once you are happy with the items delivered, pay the courier (for orders shipped cash on delivery) and accept the parcel.

If anything is wrong or something unexpected happens, please let Thơmore know within 24 hours of receiving the parcel, together with an unboxing video and all the products you received. Thơmore will process your request and correct your order within 48 hours of receiving it.

2. Exchanges for order or shipping errors

To keep our service reliable and give you the best experience with our products, Thơmore exchanges products in the following cases:

1. Wrong or missing products compared with the confirmed order
2. Products dented, broken or damaged in transit (with an unboxing video)
3. Products with a technical fault found during use

In these three cases, Thơmore exchanges your products as follows:

1. Step 1. Let Thơmore know within 24 hours of receiving the parcel, with an unboxing video and photos of all the products you received.
2. Step 2. Thơmore sends you the missing, faulty or damaged items, in the correct quantity and type, within 5 days of receiving your request.
3. Step 3. You send the faulty or damaged items back to the Company’s address.
4. Step 4. If there is a price difference, Thơmore refunds it by bank transfer to the account you provide, or you pay the difference to Thơmore when you receive the replacement.

Return shipping: for exchanges made for any of the three reasons above, you pay no shipping fee. Thơmore covers all shipping costs, paying the courier directly.

3. Exchanges and returns at your own request

We want you to choose the right fragrance and be completely happy with it, and to trust every Thơmore product. That is why you can exchange or return products bought from Thơmore within 7 days of receiving them.

Conditions:

• The product is unused, in its original packaging, with all accessories (if any).
• The packaging is not dirty, dented or broken, has no unusual smell, and shows no sign of being stored other than as instructed.

Please note:

• Each product can be exchanged only once.
• If there is a price difference, Thơmore refunds it by bank transfer to the account you provide, or you pay it to Thơmore when you receive the replacement.

4. Sending products back to Thơmore

Whenever a warranty claim, exchange or return requires you to send products back to Thơmore, please pack them carefully so they arrive intact, and hand them to the courier within 48 hours of confirming the order details with Thơmore. We regret that Thơmore cannot accept products damaged because of inadequate packing.