Shipping and Delivery Policy

This English version is provided for convenience. If there is any difference between this version and the Vietnamese original, the Vietnamese version prevails.

1. Where we deliver

– Thơmore delivers to every province and city in Vietnam.
– Thơmore works with Viettel Post and Giao Hàng Nhanh (GHN) to get your order to you as quickly as possible.

2. Delivery times and hours

2.1. Delivery times

– We deliver Monday to Saturday (except public holidays and Tết).
– Inner Hồ Chí Minh City: same-day express delivery for orders placed between 7:30 and 16:30. Orders placed after that are delivered on the next working day.
– Outer Hồ Chí Minh City and other provinces and cities: 2–5 working days.

In Hồ Chí Minh City:
Inner city: Districts 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, Tân Bình, Tân Phú, Phú Nhuận, Bình Thạnh, Gò Vấp, Bình Tân.
Outer city: Thủ Đức, Hóc Môn, Bình Chánh, Nhà Bè, Củ Chi, District 12, Cần Giờ.
Other provinces and cities: depending on the courier’s service area.

2.2. Delivery hours

Couriers deliver between 8:00 and 17:00.

3. Delivery fees

Delivery fee for an order = standard delivery fee + oversize surcharge (if any).
Where an order incurs a shipping fee, it depends on the delivery address and on the weight and volume of the parcel.
* To see the shipping fee for your order, select your delivery area at checkout.
– Note: for heavy orders weighing more than 6 kg, please call our customer care hotline (028) 6675 6679 for advice and help with shipping costs.

4. Responsibilities of the seller and logistics providers for shipping documents during delivery

Every order is packed and sealed by thomore.vn before it is shipped.

The courier is responsible only for carrying the goods on an “intact seal, intact parcel” basis.

The packaging of every order shows:

Recipient details: the recipient’s name, phone number and address

The order’s waybill number

To protect the goods, thomore.vn includes a valid VAT invoice or warehouse delivery note for the products in the parcel (where applicable).

The invoice or delivery note supports the handling of any claim, for example by establishing the market value of the goods and showing that they are in lawful circulation.

5. Responsibility for goods damaged in transit

Whether an order is delivered by our own store or by a third-party courier, if goods are damaged in transit, we take responsibility for resolving the issue for you.

You may refuse the product and ask for an exchange or return under our Inspection and Returns Policy. We then deal with the courier to settle compensation for the order under the agreement between the Company and the third-party shipping provider.

Note: if a delivery is delayed, we will let you know promptly, and you can choose to cancel the order or keep waiting for it.